Entries by SMD

SMD Prediction Comes True: Leveraging the Right Data

It’s happened again! One of our “Crystal Ball” predictions from last year has come true. Luckily, the proof associated with this prediction can greatly impact the decisions made within your department. Read on to learn more about how the right data harvested correctly can be more impactful than more data. Prediction from 2016: The Data […]

Actionable Tips for Improving the Employee Experience, Turnover & Patient Satisfaction

We recently conducted a study that focused on uncovering the key factors that impact two healthcare metrics – employee turnover and patient satisfaction (HCAHPS). Why? Because these factors are critical to healthcare organizations functioning effectively. Spoiler alert – the approach we outline in this blog works. Two recent examples of clients following this strategy resulted […]

Solve the Turnover Mystery: Investigation Approaches Identified

Our last blog posed the question, “Can turnover risk be used as a proxy for actual turnover?” The short answer is yes. But keep in mind, the drivers differ. So, let’s look at how to use your employee survey to investigate turnover risk and voluntary turnover to identify the specific drivers at your organization. Examining […]

ICYMI: HR Developments Through the Decades

We recently read an interesting article, “HR’s Epic Journey,” in Human Resource Executive’s 30th anniversary issue, and we thought the insights offered by several CHROs were worth repeating. The trends they pointed to aligned with the ones we have spoken about before as well. You may read the full article here. HR as a Strategic […]

New & Improved Action-Planning Tool, ActionGenius

We’re pleased to announce the launch of ActionGenius, our patent-pending, cloud-based action-planning tool linked to business outcomes that enables compliance and shows return-on-investment (ROI) impact. Our patented tool, SMD Link, has always had an action-planning component but ActionGenius is a more robust version that includes best practices that have been proven to deliver improvement, and […]

Another SMD Prediction Validated: Bad Analytics Leads to Bad Business

At the end of last year, we developed a “Crystal Ball” prediction series about predictive analytics in HR, and how this approach will impact you, your organization and the HR field in the future. Our first prediction came true in February (see here). We’re happy to report yet another has been validated; the full prediction […]