Entries by SMD

It’s Time to Operate (on your Talent Strategy): How HR Can Improve HCAHPS Scores & Readmissions

Are you exhausted from not having the answers to the following questions? Do HCAHPS scores drive readmissions? Or do readmissions drive HCAHPS scores? Wonder no longer – we have uncovered the answers. And, with the results from the research we conducted, you will be able to identify and address barriers to good performance and significantly […]

A Solution to Revolving Doors (and other issues) at Restaurant & Retail Organizations

Does this sound like you? You’re working in a restaurant or retail organization and your default response when senior leadership speaks about razor-thin profit margins and extremely high employee turnover is “we should conduct an employee survey” or “let’s look at engagement scores or benchmarks.” Is this approach effective for you? Do you have an answer […]

Tailor-Made, Not One-Size-Fits-All: An Analytics Approach for Employee Retention & Turnover Reduction

Randstad recently announced the results of its most recent Employer Branding Survey, citing four key factors impacting employee attraction and retention. A lack of career path, not salary, is the number one reason employees leave their jobs Facebook, not LinkedIn, is the number one social media tool used for job searches A strong work/life balance […]

Bullseye! An Example of Hitting the Target

We are concluding our three-part series on targeted assessments with a case study, just to prove to you that this approach truly does work. Case Study: Organizational Climate as a Change Management Technique Three years ago, SMD was contacted by a company interested in a targeted assessment focused on measuring the strength of employees’ identification […]

Ready, Aim, Target…and Measure

In last month’s post, we gave you a pop quiz. Did you learn that you needed to conduct a targeted assessment? If so, you’re in luck as we are continuing our three-part blog series on targeted assessments. This post is dedicated to identifying when and how to conduct one and then how to be sure […]

Missing the Mark with Your Approach to Organizational & Workforce Issues? Hit the Bullseye with Targeted Assessments

At some point, your organization will face acute workforce issues that could benefit from targeted assessments and subsequent actions. Although conducting a targeted assessment may at first seem like one more initiative that will take up valuable resources, the risk of not addressing acute organizational issues can be much more costly. Consider the following scenario […]

Don’t be Fooled: Predictive or Not?

How do you know if you are truly conducting predictive analytics? If you’re not sure, you’re not alone. Few organizations fully harness the potential of predictive analytics due to a number of misconceptions about predictive analysis methods. It is not uncommon for an organization to invest in a predictive analytics program that is actually not […]

Predictive Analytics Myths Debunked

We recently presented at the Predictive Analytics World Workforce conference where one of the industry’s hot topics – predictive analytics – was sliced and diced in a hundred different ways. As PhDs, we geek out when talking about big data, modeling and analyses. That also means we can’t help but point out some fallacies in […]

Big Data Blunders: Not All Analytics are Created Equal

You’re hard pressed to go through a day and not see or hear a mention of big data. Let’s start with the definition. According to an Inc. magazine article, “Simply put, big data refers to a collection of data sets so large and complex that it becomes difficult to process using traditional data processing applications.” […]