that will have the biggest impact, thus maximizing HR investments
SMD’s History & Philosophy
In 2008, Shane Douthitt and Scott Mondore founded SMD based on a simple goal: provide world-class HR consulting services with a proven ROI. After successful careers as executives in HR, strategy, and operations at global Fortune 50 companies (UPS, Bank of America, IBM, and Maersk), they recognized the need for other organizations to harness their proven approach to building a stronger link between the investments made in people and the bottom-line.
Harnessing their HR expertise, business experience, and advanced knowledge of statistical methodologies, Shane and Scott published their first book “Investing in What Matters: Linking People to Business Outcomes” with SHRM. This book provided the roadmap organizations could use to create an HR strategy by linking employees to the bottom line and calculating an ROI. Their second SHRM-published book “Business-Focused HR: 11 Processes to Drive Results” took their approach one step further by applying their methodology to widely used HR practices (e.g., employee surveys, succession planning, career development). Expanding upon these books, the SMD team launched their third SHRM-published book in June 2018. “Predicting Business Success: Using Smarter Analytics to Drive Business Outcomes” discusses how to not only integrate HR analytics into an HR department, but also show the return on investment of these programs.
In 2012, they transitioned into a product technology company with the introduction of SMD Link, their patented technology, so they could help organizations use analytics as an engine to make decisions. Organizations were spending money on talent management and assessment tools that were not making an impact; their mission was to solve this epidemic. They identified three goals that they wanted to achieve:
SMD has over 100 clients who have utilized SMD Link to solve complicated organizational issues.
SMD has infused innovation into a function that has seen few advances in decades. Recognized for its state-of-the-art practices, SMD is truly redefining how human resources operates, and how it can have an impact on the bottom line.
Focus on Customer Service
“I’m not sure how you guys do it, but I can’t tell you how impressed I am with the quality of customer service you and your team have provided over the past year and a half. With every question and every curve, your team has been able to demonstrate your flexibility, your patience, and a high level of commitment to us. Every interaction has been so positive and adds to my perception that SMD is a valued partner to us.”
Terrie Naylor, Kingman Regional Medical Center